Privacy Policy

Effective Date: 26/10/2024
Introduction
At Hotel Foxtrot, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a booking, or interact with us through other means. By accessing our website and services, you agree to the terms outlined in this policy.



1. Information We Collect
We collect both personal and non-personal information to provide you with a seamless booking experience and quality customer service.
a) Personal Information
Contact Information: Name, email address, phone number, and mailing address.
Payment Details: Credit card information and billing details.
Booking Information: Reservation dates, room preferences, and other booking-related data.
Identification Information: Passport number and nationality for compliance with local regulations.
b) Non-Personal Information
Technical Data: Browser type, device information, IP address, and website usage statistics collected through cookies and similar technologies.



2. How We Use Your Information
Your information is used for the following purposes:
Booking and Payment Processing: To manage your reservation, process payments, and confirm your stay.
Customer Support: To address your inquiries, manage bookings, and provide relevant information.
Marketing and Communications: To send you promotional offers and updates on Hotel Foxtrot, where consent has been provided.
Legal Compliance: To fulfill legal obligations, such as record-keeping for local laws and financial regulations.
Website Optimization: To improve our website and tailor content to your preferences.



3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with:
Service Providers: Third-party partners, such as payment processors and booking management platforms, to facilitate our services.
Legal Authorities: Where required by law or in response to legal proceedings.
Business Transfers: In case of a merger, acquisition, or sale of Hotel Foxtrot’s assets, your information may be transferred to the new entity.
All service providers and partners are required to handle your data in accordance with our privacy standards and applicable law.



4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to:
Recognize you on repeat visits.
Customize content based on your preferences.
Collect data on website usage for performance improvement.
You may disable cookies in your browser settings, but this may affect the functionality of our website. For more information, please see our [Cookie Policy].



5. Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption: Secure Sockets Layer (SSL) encryption for data transmission.
Access Control: Restricted access to personal information within our organisation.
Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
However, please note that no data transmission or storage system is entirely secure. We encourage you to take precautions in protecting your own information.



6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request access to the personal information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data under certain circumstances.
Withdrawal of Consent: If you previously provided consent for data use, you may withdraw it at any time.
To exercise any of these rights, please contact us at [Contact Email/Phone]. We may require verification of your identity to process these requests.



7. Third-Party Links
Our website may include links to third-party websites. Hotel Foxtrot is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing personal information.



8. Changes to This Policy
Hotel Foxtrot reserves the right to update this Privacy Policy to reflect changes in our practices or relevant laws. Updates will be posted on our website with a new effective date. We encourage you to review this policy periodically.



9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Hotel Foxtrot
Email: [email protected]
Phone: +81 90 3328 2330
Address: 3544 Hakuba Village, Kitaazumi District, Nagano Prefecture 〒399-9301