Get in Touch

Winter season is booking fast—don’t miss out on your spot at Hotel Foxtrot.

Got questions about room availability, need the inside scoop on the best local powder, or just keen for some tips to make your stay epic? We’d love to hear from you! Drop us a message and we’ll hit you back as soon as we can.

Contact Us

Address

3544 Hokujo, Hakuba, Kitaazumi District, Nagano 399-9301, Japan

Phone

080-7504-2776

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Frequently Asked
Questions

How does the billing process work?

To secure your booking, a 30% non-refundable down payment is required. The remaining 70% is due 45 days before your check-in date. At that time, you will receive a reminder email with a payment link to ensure a seamless and convenient payment process.

Is it possible to change my date?

Certainly! If availability permits and you give us at least 45 days’ notice, you can change your date without any extra charge. We’ll do our best to accommodate your needs.

Tell me more about your cancellation policy.

A 30% non-refundable booking fee is required at reservation. Cancellations made more than 45 days before check-in will be refunded any additional payments, minus the 30% fee. Cancellations within 45 days of check-in will incur a 100% cancellation fee, with no refund.

Do the rooms have ensuite bathrooms?

No, our guest rooms have shared bathrooms. However, being in an onsen town, you can enjoy a traditional Japanese bathing experience at the onsen hotel right next door, just a minute away. We highly recommend this unique and relaxing activity, especially after a day of skiing or snowboarding.

Can I add additional people to my room?

In most quad rooms, you can add extra guests for an additional fee. Please contact our dedicated team for more information and to make arrangements.

Is breakfast included?

Absolutely! Your room rate includes a complimentary breakfast, featuring a generous spread to energize you before hitting the slopes. We provide a variety of options to fuel your day and keep you riding strong.

Have additional questions?

We are more than happy to help.

Start Your Adventure Today

Book now and immerse yourself in the excitement of Hakuba

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