Join the Hotel Foxtrot Team
We are seeking motivated, professional, and friendly Seasonal Employees + Full-Time Bilingual Japanese staff to join our team for year-round operations.
This is an exciting opportunity to work in a dynamic environment combining hospitality, customer service, and mountain season adventure.
Annual Positions – APPLICATIONS OPEN
Guest Experience Officer (Year-Round ) ・ゲストサービス（正社員）・ 年間採用 – 募集中
Hakuba, Nagano
The Role:
We are seeking enthusiastic, bilingual (Japanese & English) individuals to join our year-round team at Hotel Foxtrot as Guest Experience Officers. This role is central to delivering an exceptional stay for our guests by providing warm, professional service and supporting all aspects of their holiday experience.
As a Guest Experience Officer, you will be responsible for assisting guests with inquiries, emails, and phone calls, as well as managing bookings for amenities and services such as lift passes, equipment rentals, transport, and local activities. You will also provide local recommendations, support check-in/check-out procedures, and ensure a seamless guest journey from arrival to departure.
Key Responsibilities:
- Deliver outstanding customer service, both in person and across digital communication channels.
- Manage guest inquiries, reservations, and service bookings (e.g., lift passes, equipment hire, transport).
- Support the day-to-day operations of the hotel, including check-in, check-out, and concierge services.
- Anticipate guest needs and offer tailored advice to enhance their stay.
- Handle guest concerns with professionalism and problem-solving initiative.
- Collaborate closely with the housekeeping, food & beverage, and management teams to ensure smooth operations.
- Represent Hotel Foxtrot’s brand and values through friendly, knowledgeable, and proactive engagement.
Key Requirements:
- Language Skills: Fluent in Japanese and English (spoken and written).
- Hospitality Experience: Previous experience in customer service, guest relations, or hospitality is highly desirable.
- Communication Skills: Strong interpersonal and professional communication abilities.
- Problem-Solving: Ability to remain calm and solution-focused in fast-paced or high-pressure situations.
- Teamwork: Collaborative, flexible, and able to work effectively in a small team environment.
- Cultural Sensitivity: Respectful of Japanese customs and committed to building positive relationships within the community.
- Availability: Willingness to work flexible hours, including weekends, evenings, and holiday periods.
What We Offer:
- Full-time, year-round employment in Hakuba.
- Opportunity to work in a vibrant, international environment.
- Staff accommodation options (if required).
- Training and development to grow within the hospitality industry.
- A supportive and dynamic team culture.
Full time
·
¥ Competitive Salary
年間採用 – 募集中
ゲストサービス（正社員）
勤務地：長野県白馬村
募集概要
Hotel Foxtrotでは、バイリンガル（日本語・英語）の方を対象に、通年勤務の「ゲストサービス」を募集しています。
このポジションは、温かくプロフェッショナルな接客を通じて、お客様に最高の滞在体験を提供し、快適で思い出に残る滞在をサポートする重要な役割です。
ゲストサービスは、お客様からの問い合わせ対応（メール・電話・対面）や、リフト券・レンタル・交通手段・アクティビティなど各種サービスの予約管理を担当します。さらに、地域のおすすめ情報提供、チェックイン・チェックアウト業務のサポートを行い、お客様の到着から出発までスムーズな体験を提供します。
主な業務内容
対面およびオンラインでの優れたカスタマーサービスの提供
お客様からの問い合わせ、予約、各種サービス手配（リフト券、レンタル用品、交通手段など）
ホテル運営のサポート（チェックイン・チェックアウト、コンシェルジュ業務など）
お客様のニーズを先読みし、滞在をより充実させるための提案
お客様からの要望やトラブルへの冷静かつ丁寧な対応
ハウスキーピング、F&B（料飲）、マネジメントチームとの連携による円滑な運営サポート
Hotel Foxtrotのブランドと価値観を体現し、積極的でフレンドリーな姿勢での接客
応募資格
語学力：日本語・英語ともに流暢（会話・読み書き）
接客経験：カスタマーサービス、ゲストリレーション、またはホテル業務経験があれば尚可
コミュニケーション力：高い対人スキルとプロフェッショナルな対応力
問題解決力：忙しい環境でも冷静に対応し、解決策を見出す能力
チームワーク：柔軟で協調性があり、小規模チームで円滑に働ける方
文化理解：日本の習慣を尊重し、地域社会との良好な関係構築に積極的であること
勤務条件：土日・祝日・夜間を含む柔軟な勤務が可能な方
待遇・福利厚生
白馬での通年・正社員雇用
国際色豊かな環境で働く機会
社員寮あり（希望者）
ホスピタリティ業界での成長を支援する研修制度
サポート体制の整ったダイナミックなチーム文化
雇用形態：フルタイム
給与：経験に応じて優遇
Housekeeping Attendant (year-round) ・ハウスキーピング
Hakuba, Nagano
The Role:
We are looking for a dedicated and reliable bilingual (Japanese & English) Housekeeping Attendant to join our team at Hotel Foxtrot. This year-round position is key to ensuring that our guests enjoy a clean, welcoming, and comfortable environment throughout their stay. You will work closely with other team members to maintain high standards of cleanliness, organisation, and guest satisfaction.
Key Responsibilities:
- Maintain cleanliness and order in guest rooms, bathrooms, and common areas.
- Replenish supplies such as towels, toiletries, and amenities as needed.
- Report any maintenance or repair needs to management promptly.
- Support the overall guest experience with a friendly and approachable attitude.
- Collaborate with team members to ensure smooth operations during busy periods.
Key Requirements:
- Previous housekeeping or cleaning experience preferred.
- Strong attention to detail and a commitment to high standards.
- Ability to work independently and as part of a small, close-knit team.
- Excellent communication skills in English; Japanese language skills are a strong advantage.
- Reliability, punctuality, and a positive, proactive attitude.
- Ability to handle physical work, including lifting, bending, and extended periods on your feet.
What We Offer:
- A welcoming, team-focused environment in Hakuba’s premier ski and mountain destination.
- Opportunities for growth and cross-training in guest services.
- The chance to work alongside a dynamic, international team and meet guests from around the world.
Full time
·
¥ Competitive salary
Seasonal Positions 2025/2026 Winter – APPLICATIONS NOW CLOSED
General Lodge Hand
Hakuba, Nagano
The Role:
Hotel Foxtrot is looking for energetic, adaptable, and team-oriented individuals to join our seasonal staff for the upcoming winter in Hakuba. As a General Lodge Hand, you’ll play a hands-on role across a variety of lodge operations—from guest services and housekeeping to food & beverage support and assisting with daily logistics.
This is a fantastic opportunity to spend a season in one of Japan’s most iconic ski resorts, gain valuable hospitality experience, and immerse yourself in an international team culture—while still having plenty of time to enjoy the snow.
The Role: Your responsibilities will vary day to day, but may include:
- Assisting with guest check-in/check-out and general inquiries.
- Supporting housekeeping duties, including room resets and lodge upkeep.
- Helping with meal preparation, food and beverage service, or bar support.
- Maintaining common areas to ensure a welcoming environment.
- Providing local information and guest assistance (e.g., lift passes, bookings, recommendations).
- Driving guests to and from locations (if licensed).
- Supporting back-of-house operations and other lodge tasks as needed.
What you need:
- Eligibility to work in Japan (Working Holiday Visa, spousal/dependent visa, or valid work visa).
- Valid passport and ability to provide proof of funds & return ticket (if applying for WHV).
- English fluency; Japanese language skills a big advantage.
- Valid driver’s license & International Driving Permit preferred (required for driver duties).
- Positive attitude, adaptability, and a guest-first mindset.
- Ability to commit to the winter season (December 2025 – March 2026).
What We’re Looking For:
- Reliable, social humans who respect their work colleagues and environment.
- A team player who enjoys working closely within a small team.
- Calm and solution-focused when challenges arise.
- Passionate about the mountains, snow, and creating memorable guest experiences.
Seasonal
·
¥ Competitive Salary